Quality Matters

As the saying goes, in real estate, it’s all about “location, location, and location”.

But quality matters greatly too.

Every home owner wants to move into a home with good workmanship and minimal defects.

If you are buying something that is already built, you can check for quality by inspecting the unit.

But what happens when you want to buy something off-plan?

You can look through the plans and view the show unit, but there is no way to be sure of the quality of the completed unit.

This is why MND and BCA are putting more emphasis on quality measures of work done by contractors and developers.

One indicator is BCA’s Construction Quality Assessment System (CONQUAS).

It assesses the quality of structural, architectural, mechanical and electrical workmanship. The assessment covers internal finishes, external walls, external works, and material and functional tests like waterproofing work installation etc. The assessments are conducted on a representative number of units in each development.

Another indicator is the Quality Mark (QM), which is an extension of CONQUAS. QM checks cover 100% of the units in a housing development using the same CONQUAS checklist.

Both schemes recognise quality workmanship and finishing by developers and contractors.

So if you are looking to purchase a new unit off-plan, you might want to look at the CONQUAS and QM scores of the contractor and developer, and see how they have performed in previous projects.

Such information is already in the public domain today, but it takes a bit of effort to find the data and make sense of it.

To make it more convenient for home buyers, BCA has revamped its website so that you can easily search for the CONQUAS and QM scores of specific developers and contractors (based on the past projects they’ve done), and compare these scores against industry averages and that of other companies.

I encourage all developers to publish the CONQUAS and QM scores from previous projects in their sales documents. For greater transparency, those with no previous experience and no previous CONQUAS or QM scores should make this known explicitly in their documents.

The CONQUAS and QM scores by themselves are not perfect measures of quality. But they reflect the track record of the contractor and developer, and I believe that’s something home-buyers would want to take into account before making a major decision on their home purchase.

I hope these efforts will help home-buyers make more informed decisions, and also motivate the industry to strive for even higher quality projects.

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