Service at Your Fingertips

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We live in exciting times. Technology has opened up new and boundless opportunities in the way we live, learn, work and play.

The Government is also leveraging technology to improve our services and enhance our engagement with Singaporeans.

This is a key priority for us at MND.

For example, you may be familiar with the Municipal Services Office (MSO)’s OneService app, which allows the public to provide feedback on municipal issues while on the go.

The OneService Web Portal to be launched later this year will enable the public to access useful information on their neighbourhood, including HDB block-cleaning schedules, the location of dengue clusters and even traffic incidents.

HDB, too, has recently revamped its Mobile@HDB app. The improved app has new features which allow home-buyers to check resale flat prices (by scanning their surroundings with their mobile device’s camera) and to track sales and resale appointments with HDB.

URA is now joining this effort to put more information online in an easily searchable way. And it’s free-of-charge too. 🙂

Every year, more than 33,000 people write in to URA to ask for information on land matters.

In the past, URA would have to spend a few days to search its records. Due to the time and effort involved, it would charge a fee for the information.

Now URA will place some of the planning information online in an easily searchable way, and in a new online portal called URA SPACE (Service Portal and Community e-Services). Check it out at: https://www.ura.gov.sg/maps/

URA SPACE will consolidate detailed information such as land use plans, urban design guidelines, property use and approval, car park locations and availability, private residential property transactions, and conservation areas and buildings.

The data is presented on a map in GIS (Geographical Information System) format, with a 3D map feature, so that the search for information becomes more intuitive and convenient.

I understand that the majority of the queries received by URA pertain to allowable uses for a shophouse – for instance, whether a shophouse can be used to operate a restaurant, a spa, a pub, an office; or whether it can be leased or owned for other uses. The uses of shophouses are regulated to safeguard the character and amenities in different localities.

angsiangURA SPACE now allows businessmen, investors and shophouse owners to access this information at the click of a mouse, without having to pay, or wait a week for the information. We may well be one of the few cities in the world to offer such a service.

This new service will be piloted for six months to find out whether there is a need to further improve it. The experience gained will allow URA to work on further enhancements of URA SPACE to better serve the public.

There is still much more we can do in the MND family to tap on the power of digital technology. For example, the use of big data and data analytics can be a game-changer in the way we design, plan and develop our future urban landscape and HDB housing estates.

We will continue to innovate and strive to make information more accessible and user-friendly, and bring better service to your fingertips!

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